Ordering FAQ's


With any other questions please email the team at support@gymsdirectusa.com 



How do I place an order for a single unit? Just click and place your order right in your check out cart.




How does financing work? We offer 2 different types AFFIRM for individual looking equipment for there home or for personal use and be done at the time of check out for  Commercial Financing just click here  to get started.  



How long does it take to receive my items? This will vary from item to item but we usually have equipment to individual customers with in 14-21 business days. For commercial customer this will all be on a time table discussed ahead of time as the project gets off the ground. 






Do Items come fully assembled? In case with our used products yes. With New Products it depend on the unit so ask ahead of time if this is a huge concern. We can assemble everything in house but might add shipping cost once the units are built. 





Do you guys warranty your products? YES  We offer warranties on all our products, New product come with full manufactures warranty ( this vary  so please ask so we can get you proper warranty terms. Used products come with a 1 year warranty if unit is re-manufactured, Cleaned & Serviced products come come with a standard 90 day warranty. 




How do I get a layout of my gym made? Just give a call and we will have this serviced arranged right here in house, this process usually take a week so plan ahead!



How does delivery work? Do you offer white glove installation? When purchasing individual items the system default to quote a drop shipping prices. White Glove Delivery must be arrange at or around the time the order is being placed, please watch the video for more clarity.